I'm having issues paying for a ticket?

Sometimes you may be unable to finish a transaction, If you are struggling to complete a purchase it may be due to a number of factors:

Incorrect card details

Lack of internet connection

Tickets in your basket may be sold out 

You may not be eligible for a ticket. You may be required to be a holder of another ticket in order to book a ticket.

Incorrect card details 

• Please check that your details are correct before trying to pay. 
• Sometimes trying a different card may help if one doesn't seem to be working

Lack of internet connection

• Make sure you have a stable and consistent internet connection so connection does not drop whilst the payment is being processed. 

Tickets in your basket may be sold out 

• Sometimes tickets sell out quickly, so during the process of you checking out they may sell out meaning you cannot purchase them and your transaction will not go through.

You may not be eligible for a ticket. You may be required to be a holder of another ticket in order to book a ticket 

• Some tickets are wristband dependent. So you must have booked a specific wristband to be allowed to book the additional event. This will be clearly stated when you select the ticket. So make sure you read the descriptions. 

If you have checked all of the above options and are still having problems completing a transaction please contact our help team at [e-mail] and include the following information:

• Which SU site you are booking from 
• Which events you are trying to purchase 
• The type of error occurring when trying to checkout/complete a transaction e.g frozen screen, error message etc
• If possible attach a screenshot of the message