Why can't I create an account?

If you are having issues with creating an account, you might want to check if:

• You already have an existing account
• You have entered incorrect details
• You have signed up using a third party that is not supported on the site you are trying to access. 

You already have an existing account. 

If you try to sign up with an email address linked to an existing account, you may see this message:

In that case, follow the instructions and you may want to reset your password. You can do so by selecting 'login/sign up' on the homepage, then 'forgotten password' where you will be prompted to enter your email and sent a password reset link.

You have entered incorrect details

Please check whether you have entered your correct email and double-check that your confirmed password matches.

You have signed up using a third party that is not supported on the site you are trying to access

You may have tried signing up through Facebook, Google, your University credentials or any other third party that is not supported on the site you’re trying to access. If this is the case, try signing up directly via the website using your email address instead.

If your problems persist, contact us via live chat or email [e-mail] and explain your issue, including which site you are trying to access and we'll be able to help.